The California Hotel & Lodging Association (CHLA) honored hospitality leaders and three outstanding properties at its 2020 Stars of the Industry awards, held virtually for the first time this year.
"Each winner has demonstrated sustained excellence and a passion for hospitality that inspires all of us, especially this year," said Lynn S. Mohrfeld, president and CEO of CHLA. "Our heartfelt congratulations and thanks to every participant who daily makes the California lodging experience the best in the world."
The 2020 Stars of the Industry Winners
Outstanding Lodging Employee of the Year
Helen Nguyen - DoubleTree by Hilton San Jose
Melite Wood - Menlo Park Inn
Outstanding Manager of the Year
Paulette Fischer - The Waterfront Beach Resort, a Hilton Hotel
Dania Duke - Hilton San Diego Gaslamp
Roberto Mota - Menlo Park Inn
Outstanding General Manager of the Year
Martin Cordova - Monterey Plaza Hotel & Spa
Stevan Porter Emerging Hospitality Leader of Year Award: This award honors an exemplary lodging employee younger than 30 years who has demonstrated superior professional dedication, leadership and a fresh perspective to their job.
Shelbi Walker - Visit Concord
WIL Connect Leader of the Year Award: This award is given to a female hospitality professional who serves as a leader and role model within the hotel community.
Tami Douglas - The Meritage Resort and Spa
Sara Southam - The Westin Verasa Napa
HD Supply Housekeeping Award: This award recognizes housekeepers/room attendants who show commitment to extraordinary guest service, exceptional cleanliness of guest rooms and public areas and a true passion for the hospitality business.
Jose Berdejo - Fairmont San Jose
Vicente Lopez - Rosewood Miramar Beach
Alba Castillo & Elena Castillo - Inn at Playa del Rey
Community Service Award: This award is given for programs that demonstrate the individual property's responsiveness to the local community.
Hotel 1550 – San Bruno
Good Earthkeeping Award: This award recognizes lodging properties that have developed a culture toward integrating environmental management practices that improve everyday operations and the bottom line, while maintaining quality service and meeting guest expectations.
Terranea Resort – Rancho Palos Verdes
Guest Relations Award: This award is given for programs that develop a climate conducive to new or repeat business, create goodwill among guests or effectively solve guest complaints.
Magic Castle Hotel - Los Angeles