Cain is the author of Quiet: The Power of Introverts in a World That Can’t Stop Talking and Quiet Power: The Secret Strengths of Introverts. Her first book has been translated into forty languages and is in its sixth year on the New York Times best-seller list. It was also named #1 best book of the year by Fast Company magazine, which also named Cain one of its Most Creative People in Business. With her inspiring books, Cain explains how we dramatically undervalue introverts and what we lose by doing so.
In her 2012 TED Talk which has been viewed over twenty million times, she argues that introverts bring extraordinary talents and abilities to the world and should be encouraged and celebrated. This TED Talk still stands today as one of the most viewed of all time and was named by Bill Gates as one of his all-time favorite talks.
“We are honored to welcome Susan Cain as our opening keynote speaker at the 2019 ISPA Conference & Expo,” said Lynne McNees. “How we communicate with diverse spa teams, customers and professionals plays an integral role in the success of our industry. We are confident Susan’s expertise will elevate our ISPA community even further.”
Cain, an honors graduate of Princeton and Harvard Law School, practiced corporate law for seven years and received Harvard Law School’s Celebration Award for Thought Leadership. After practicing law, she founded a negotiation consultancy firm, before becoming a writer.
Additional keynote speakers taking the General Session stage at the 2019 ISPA Conference & Expo will be announced at a later date. More information regarding the event can be found on attendISPA.com.