Sticky Situation: The Overly-Undressed Client
In this new weekly column, we present real-life day spa disaster scenarios, and reveal how pros dealt with each crisis.
The Situation: “Some clients will complain that they don’t like being draped with a sheet during a massage session, as they find it too hot or confining—or simply have no modesty,” says Felicia Brown, Licensed Massage & Bodywork Therapist Business & Marketing Coach at Spalutions!
The Solution: “I do whatever possible to make a client comfortable on the table by turning on a fan, using a cool pack or wet compress to cool them, or using a lighter-weight sheet,” Brown says. “However, I also explain that draping is my personal policy, a company policy, and a requirement of our state’s massage licensing board, and that all of my clients—even my husband—gets draped during treatment.”
What would you have done? Please sound off below in the comment field. Have you had a similar experience? Got a sticky situation to share? Email your spa horror story to firstname.lastname@example.org!