Answers to common questions about your DAYSPA subscription!

Welcome to the DAYSPA family of readers. We appreciate your having chosen DAYSPA and in return hope to provide you with the best possible service.

We have put together this guide to answer some of the questions our subscribers most commonly ask us. You may want to bookmark this page for future reference.

1. How do I get in touch if I have a question regarding my subscription?
2. How do I find my subscription account number?
3. When will my subscription begin?
4. When does my subscription expire?
5. I am moving. How and when should I inform you?
6. What if I don't receive an issue?
7. I have sent in my payment, but I just received another invoice. Why?
8. Do you accept credit cards?
9. How do I renew my subscription to DAYSPA?
10. How can I get back issues of DAYSPA?
11. Do you put my name or e-mail address on other mailing lists?
12. I need to hire staff... sell or buy used equipment ... find local classes.

DAYSPA's Guarantee of Satisfaction
If at any time for any reason you decide to cancel your subscription, we will cheerfully and promptly refund to you the value of the issues left unmailed in your subscription.

1. How do I get in touch if I have a question regarding my subscription?
   

   DAYSPA Directory For customer service questions (call between 9:00 am and 5:00 pm Pacific time):
   Subscriber Service Department PO Box 15757 North Hollywood, CA 91615	Toll-free: 800/624-4196 Phone: 818/760-9083 Fax: 818/760-4490 dapcs@magserv.com
   For unresolved problems regarding your subscription
   Steve Verba, Circulation Manager Barbara Shepherd, Circulation Director Creative Age Publications 7628 Densmore Ave Van Nuys, Ca 91406-2042	sverba@creativeage.com bshepherd@creativeage.com Toll-free: 800/442-5667 Phone: 818/782-7328 Fax: 818/782-2913
   For back issue inquiries CLICK HERE
   Circulation Department Creative Age Publications 7628 Densmore Ave. Van Nuys, CA 91406-2042	Toll-free: 800/442-5667 Phone: 818/782-7328 Fax: 818/782-2913
   To comment to an editor CLICK HERE, or use the postage-paid cards in the magazine.
   Editorial Department DAYSPA 7628 Densmore Ave. Van Nuys, CA 91406-2042	Toll-free: 800/442-5667 Phone: 818/782-7328 Fax: 818/782-7450 E-mail: dayspamagazine@creativeage.com

   
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2. How do I find my subscription account number?
   Your account number is printed on the mailing label of your magazine above your name. It's the 6-digit number enclosed in slashes (/).
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3. When will my subscription begin?
   The first issue of your subscription is sent to you within 6 to 8 weeks after receipt of your order. Occasionally we make an error, or postal service delays may slightly increase this time. Click here if you think you have missed an issue.
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4. When does my subscription expire?
   You will find the expiration date on your magazine label, in the line above
   your name—"EXP YY/MM". The "YY/MM" represents the year and month of the
   last issue in your subscription. So "EXP 0312" means your last issue will be
   the December 2003 issue. For help click here. If you'd like to renew your subscription, click here
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5. I am moving. How and when should I inform you?
   We need at least eight weeks notice to ensure uninterrupted service. Please be sure to give us both your OLD and NEW addresses. Include your account number if possible. Click here to submit a change of address.
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6. What if I don't receive an issue?
   Occasionally, an issue is damaged or lost in the mail. If your magazine doesn't arrive, or it arrives damaged, click here or call our Subscriber Service Department at 800/ 624-4196. We'll be happy to replace your missing or damaged issue or extend your subscription.
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7. I have sent in my payment, but I just received another invoice. Why?
   Probably, your payment and our invoice have simply crossed in the mail. If you mailed in your payment more than four weeks ago, please click here or call 800/624-4196. We'll get the matter resolved quickly.
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8. Do you accept credit cards?
   Yes, DAYSPA accepts VISA, MasterCard, American Express and Discover. On your credit card statement, you'll find your DAYSPA payment charged to "Creative Age Publications," DAYSPA's parent company.
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9. How do I renew my subscription to DAYSPA?
   As your subscription nears expiration, we will send you a series of reminders asking for your renewal instructions. The earlier you respond, the less chance you run of missing an issue. If you'd like to renew now, click here, or you may simply return the mailed renewal notice, or you may call our Subscriber Service Department at 800/624-4196.
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10. How can I get back issues of DAYSPA?
    Back issues are available for $5.00 each (Canada & Mexico $6.00, other international $10.00). To order online, click here. To place your order by phone, please call, toll-free, 1-800-442-5667. To order by mail, please specify the issues you want and send your order with shipping address and payment to: DAYSPA, Attn: Back Issues, 7628 Densmore Ave., Van Nuys, CA 91406-2042.
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11. Do you put my name or e-mail address on other mailing lists?
    DAYSPA will use your e-mail address to communicate with you about your subscription; to send information about other Creative Age magazines, events or products; and to send selected offers and messages from approved industry partners. DAYSPA will also make your mailing adress available to commerical mailers offering products or services we think you'll find useful. To restrict our use of you emial or postal address, vist our Privacy Preference Center.
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12. I need to hire staff... sell or buy used equipment ... find local classes.
    DAYSPA offers a classified advertising site on its Web site. Visit "Spa/Salon Opportunities" to investigate this service.
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