Tamara Friedman

Sticky Situation: Hardship Cancellations

What do you offer a client who cancels their spa membership due to a personal hardship?

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Sticky Situation: The Greedy Guest

What is your policy on free samples?

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Sticky Situation: Free Ugrades

What do you do when you suspect an employee of giving free upgrades?

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Sticky Situation: A Rowdy Bunch

What do you when a group's good time becomes disruptive to other guests?

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Sticky Situation: The Indiscreet Client

What do you do when guests start to air their dirty laundry in your spa?

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SPA SERVICES: Topical Cellulite Treatment

In the first of this three-part series on body contouring, we explore how topical treatments can sleeken your clients’ outer lines—and bolster your bottom one.

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SPA MARKETING: Mothers Day vs. Father's Day

When it comes to Mother’s Day and Father’s Day promotions, there is no favorite parent. Learn to execute seamless marketing plans that will perform double-duty for both holidays.

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SPA WELLNESS: Treating Clients with Heart Conditions

There’s no better time than American Heart Month to refresh your knowledge about heart disease, and the spa clients who are living with it.

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Continuing Education

It's "back to school" o'clock—check out latest educational resources and strategies for day spas.

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Your Dream Team

How to benefit from today’s huge pool of prospective employees—while it’s still plentiful!

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