Summer Langhorne

Sticky Situation: The Toxic Employee

What do you do when an employee's bad attitude is out of control?

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Sticky Situation: Corrective Care Conversations

How do you tactfully suggest corrective treatments to clients?

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Sticky Situation: Employee with an Ego

Do you have an employee with an ego problem?

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Sticky Situation: Client Stealing

How do you respond to a staffer stealing client names?

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Sticky Situation: Free Ugrades

What do you do when you suspect an employee of giving free upgrades?

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Sticky Situation: Turning a Sampler Into a Buyer

How do you transform a chronic product sampler into a buyer?

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Sticky Situation: The Uneasy Client

How do you help put a client at ease in the treatment room?

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Sticky Situation: Instant Termination

When is it right to instantly fire a therapist?

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Sticky Situation: The Gender Dilemma

Your client books a male therapist, then changes her mind at the last minute. What do you do?

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Sticky Situation: Not-So-Supportive Staff

What do you when an employee bad-mouths a co-worker to a client?

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