Sticky Situations

Sticky Situation: The Gender Dilemma

Your client books a male therapist, then changes her mind at the last minute. What do you do?

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Sticky Situation: Not-So-Supportive Staff

What do you when an employee bad-mouths a co-worker to a client?

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Sticky Situation: The Compensation Conundrum

How do you keep your unemployment reserve down?

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Sticky Situation: Employee Theft

Have you ever had an employee steal from you?

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Sticky Situation: The Combative Client

What do you do when a client sparks an argument with front desk personnel?

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Sticky Situation: The Yelp Attack

How do you handle it when an unhappy client goes public?

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Sticky Situation: The Repeat Retail Returner

Do you have a solid retail return policy?

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Sticky Situation: The "No-Kids" Zone

What do you when a client's little one tags along for a spa day?

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Sticky Situation: The Gift Card Conundrum

What does the fine print include on your gift cards and treatment specials?

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Sticky Situation: The Power Struggle

What do you do when an unexpected power outage cuts a client's treatment short?

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