Sticky Situation

Sticky Situation: Hardship Cancellations

What do you offer a client who cancels their spa membership due to a personal hardship?

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Sticky Situation: The Greedy Guest

What is your policy on free samples?

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Sticky Situation: Corrective Care Conversations

How do you tactfully suggest corrective treatments to clients?

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Sticky Situation: Suggesting a Homecare Overhaul

How do you suggest a complete makeover of a client's homecare regimen?

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Sticky Situation: The Superstar Employee

How do you tell your star staffer to stop over-delivering?

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Sticky Situation: Employee with an Ego

Do you have an employee with an ego problem?

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Sticky Situation: Client Stealing

How do you respond to a staffer stealing client names?

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Sticky Situation: Free Ugrades

What do you do when you suspect an employee of giving free upgrades?

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Sticky Situation: Turning a Sampler Into a Buyer

How do you transform a chronic product sampler into a buyer?

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