spa management

Sticky Situation: The Quitter

What's your two-week notice policy?

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Sticky Situation: The Unhappy Client

What do you do if your client is just not happy with their treatment?

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Spa Management: Disability Accessibility

Providing accessibility for disabled clients isn’t just the law—it’s also a life-changer.

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Sticky Situation: Bad Online Reviews

These days, the keyboard is mightier than the sword—how do you respond when your spa gets cyber-slammed?

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Friday's Sticky Situation: Clock-Challenged Clients

In this new weekly column, we present real-life day spa disaster scenarios, and reveal how pros deal with common issues.

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Friday's Sticky Situation: Spa-Style Exorcism

In this new weekly column, we present real-life day spa disaster scenarios, and reveal how pros dealt with each crisis. (Warning: These situations can be awfully sticky—and uncensored!)

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Spa Business: Employees vs. Independent Contractors

Correctly classifying workers can save your spa money—and a headache—during tax season.

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Spa MANAGEMENT: Holiday-ify Your Spa Retail Boutique

Explore these quick ways to create a bottom-line boosting winter wonderland in your spa.

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Spa RETAIL: DAYSPA's Expanded 2012 Holiday Retail Gift Guide—Part 1

Practical solutions with funky flair for the youthful and free-spirited spa guest

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