spa management

Sticky Situation: The Power Struggle

What do you do when an unexpected power outage cuts a client's treatment short?

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Sticky Situation: The Shoplifter

What do you do if you suspect a client stole something from your spa?

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Sticky Situation: Bad Credit Client

What do you do when a client's payment is declined?

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Spa Management: Green-Centric Hiring Practices

As today’s clients grow increasingly eco-conscious, it’s crucial to employ pros who can carry through your spa’s green initiatives—and further reduce its carbon footprint.

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Sticky Situation: The Quitter

What's your two-week notice policy?

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Sticky Situation: The Unhappy Client

What do you do if your client is just not happy with their treatment?

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Spa Management: Disability Accessibility

Providing accessibility for disabled clients isn’t just the law—it’s also a life-changer.

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Sticky Situation: Bad Online Reviews

These days, the keyboard is mightier than the sword—how do you respond when your spa gets cyber-slammed?

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Friday's Sticky Situation: Clock-Challenged Clients

In this new weekly column, we present real-life day spa disaster scenarios, and reveal how pros deal with common issues.

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Friday's Sticky Situation: Spa-Style Exorcism

In this new weekly column, we present real-life day spa disaster scenarios, and reveal how pros dealt with each crisis. (Warning: These situations can be awfully sticky—and uncensored!)

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