spa management

Sticky Situation: The TMI Twosome

What do you do when a couple shares TMI during a couple's massage?

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Sticky Situation: The Gender Dilemma

Your client books a male therapist, then changes her mind at the last minute. What do you do?

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Sticky Situation: The Compensation Conundrum

How do you keep your unemployment reserve down?

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Spa Retail: Dynamic Displays

Ring those bells this holiday season with some sound advice on how to display your spa’s retail products.

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Sticky Situation: The Yelp Attack

How do you handle it when an unhappy client goes public?

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Sticky Situation: The Repeat Retail Returner

Do you have a solid retail return policy?

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Sticky Situation: The Power Struggle

What do you do when an unexpected power outage cuts a client's treatment short?

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Sticky Situation: The Shoplifter

What do you do if you suspect a client stole something from your spa?

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Sticky Situation: Bad Credit Client

What do you do when a client's payment is declined?

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Spa Management: Green-Centric Hiring Practices

As today’s clients grow increasingly eco-conscious, it’s crucial to employ pros who can carry through your spa’s green initiatives—and further reduce its carbon footprint.

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