spa management

Sticky Situation: Free Ugrades

What do you do when you suspect an employee of giving free upgrades?

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Spa Profile: Drew Patrick Spa

The owner of Drew Patrick Spa in Bayshore, New York, turned a spark of an idea into a local institution

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Spa Managment: Reconsidering Compensation

Does your spa’s compensation plan need a remodel? Know your options before you decide.

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Sticky Situation: The Extra-Long Treatment

How do you handle massages that go longer than scheduled?

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Sticky Situation: The TMI Twosome

What do you do when a couple shares TMI during a couple's massage?

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Sticky Situation: The Gender Dilemma

Your client books a male therapist, then changes her mind at the last minute. What do you do?

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Sticky Situation: The Compensation Conundrum

How do you keep your unemployment reserve down?

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Spa Retail: Dynamic Displays

Ring those bells this holiday season with some sound advice on how to display your spa’s retail products.

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Sticky Situation: The Yelp Attack

How do you handle it when an unhappy client goes public?

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Sticky Situation: The Repeat Retail Returner

Do you have a solid retail return policy?

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