spa management

Sticky Situation: Mole Alert

What's your course of action when you spot an unusual lump or mole on a client?

 » 

Sticky Situation: The Indiscreet Employee

What's the best way for a spa technician to discreetly inform the front desk of a blush-worthy waxing add-on without announcing it to the room?

 » 

Sticky Situation: The Low-Tipper

How do you handle a client who leaves a noticeably low tip?

 » 

Sticky Situation: The Greedy Guest

What is your policy on free samples?

 » 

Spa Management: The Power of Politeness

When it comes to etiquette, a little effort goes a long way.

 » 

Sticky Situation: Corrective Care Conversations

How do you tactfully suggest corrective treatments to clients?

 » 

Sticky Situation: Employee with an Ego

Do you have an employee with an ego problem?

 » 

Sticky Situation: Vacay Pay Days

Do you pay out unused vacation time when an employee leaves or is let go?

 » 

Sticky Situation: Membership Cancellations

What do you do when a client cancels their spa membership before their contract is up?

 » 

Sticky Situation: Free Ugrades

What do you do when you suspect an employee of giving free upgrades?

 » 

Syndicate content