Scott Kerschbaumer

Sticky Situation: Vacay Pay Days

Do you pay out unused vacation time when an employee leaves or is let go?

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Sticky Situation: The Compensation Conundrum

How do you keep your unemployment reserve down?

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Sticky Situation: The Gift Card Conundrum

What does the fine print include on your gift cards and treatment specials?

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Spa Management: Green-Centric Hiring Practices

As today’s clients grow increasingly eco-conscious, it’s crucial to employ pros who can carry through your spa’s green initiatives—and further reduce its carbon footprint.

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Sticky Situation: The Quitter

What's your two-week notice policy?

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Sticky Situation: Bad Online Reviews

These days, the keyboard is mightier than the sword—how do you respond when your spa gets cyber-slammed?

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Sticky Situation: Instant Deal Gone Awry

What do you do when your limited-time spa treatment deal attracts an unexpectedly big response?

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Sticky Situation: Nitpicky Clients

In this new weekly column, we present real-life day spa disaster scenarios, and reveal how pros dealt with each crisis.

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Spa TRENDS: Silver

The rise of silver in the spa world proves that all that glitters is not necessarily gold...

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Spa MANAGEMENT: Holiday-ify Your Spa Retail Boutique

Explore these quick ways to create a bottom-line boosting winter wonderland in your spa.

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