Sticky Situation: Bad Online Reviews

These days, the keyboard is mightier than the sword—how do you respond when your spa gets cyber-slammed?


Sticky Situation: Nitpicky Clients

In this new weekly column, we present real-life day spa disaster scenarios, and reveal how pros dealt with each crisis.


Spa RECIPES: Raspberry White Chocolate Smoothies from Pennsylvania's Hershey Spa

Provide a passion-worthy Valentine's treat for lovers and spa clients!


Free Agents

The owners of ESSpa Kozmetika have <em>self-financed</em> their way through expansions, upgrades and now, the inception of a second spa.


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