Milk & Honey Spa

Sticky Situation: Instant Termination

When is it right to instantly fire a therapist?


Sticky Situation: The Gender Dilemma

Your client books a male therapist, then changes her mind at the last minute. What do you do?


Sticky Situation: Not-So-Supportive Staff

What do you when an employee bad-mouths a co-worker to a client?


Sticky Situation: The "No-Kids" Zone

What do you when a client's little one tags along for a spa day?


WEB EXCLUSIVE: Win-Win Rewards Programs

Spa pros offer insight on how they reap the benefits of rewards programs.


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