Julie Puccio

Sticky Situation: Loudmouthed Clients

Do guests ever unwittingly disturb the peace and quiet at your oasis?

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SPA RETAIL: The Art of the Body Scrub Sale

While body scrubs are a staple for healthy, polished skin, they’re not always the easiest sell. Behold, the best trade secrets for making body buffers mainstream in your spa’s treatment rooms and retail operation.

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Sticky Situation: Tipsy on Arrival

Have you ever had guests get a little too relaxed prior to a waxing service?

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Sticky Situation: Guests Getting Too Tipsy at the Spa

In this new weekly column, we present real-life day spa disaster scenarios, and reveal how pros dealt with each crisis.

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