Julie Puccio

Sticky Situation: Loudmouthed Clients

Do guests ever unwittingly disturb the peace and quiet at <em>your</em> oasis?


SPA RETAIL: The Art of the Body Scrub Sale

While body scrubs are a staple for healthy, polished skin, they’re not always the easiest sell. Behold, the best trade secrets for making body buffers mainstream in your spa’s treatment rooms and retail operation.


Sticky Situation: Tipsy on Arrival

Have you ever had guests get a little <em>too</em> relaxed prior to a waxing service?


Sticky Situation: Guests Getting Too Tipsy at the Spa

In this new weekly column, we present real-life day spa disaster scenarios, and reveal how pros dealt with each crisis.


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