ESSpa at the Carnegie Inn & Spa in State College

Sticky Situation: The Compensation Conundrum

How do you keep your unemployment reserve down?

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Sticky Situation: Bad Online Reviews

These days, the keyboard is mightier than the sword—how do you respond when your spa gets cyber-slammed?

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Sticky Situation: Nitpicky Clients

In this new weekly column, we present real-life day spa disaster scenarios, and reveal how pros dealt with each crisis.

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