dayspa management

Undercover Clients

Used properly, secret shoppers help you curb complaints and secure rave reviews for your spa.

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Sticky Situation: No Appointment? No Problem

What do you do when there's a booking error in your spa's appointment book?

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Sticky Situation: Deal Site Dilemma

How do you make daily deal sites work to your advantage?

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Spa Trends: Consumers and the Nail Industry

The nail business appears to be very much alive and ticking, according the latest Pink Report by The Beauty Company, which was presented at

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Sticky Situation: The Toxic Employee

What do you do when an employee's bad attitude is out of control?

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Sticky Situation: The Superstar Employee

How do you tell your star staffer to stop over-delivering?

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Spa Technology: Spa Management Software

ManageMySpa helps make managing your spa's day-to-day operations as seamless as possible.

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Sticky Situation: The Non-Tipper

What do you say to a client who doesn't leave a tip?

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Sticky Situation: The Uneasy Client

How do you help put a client at ease in the treatment room?

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Sticky Situation: Customer Complaints

How do you handle client complaints against a therapist?

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