Carrie Borzillo

Sticky Situation: Bad Online Reviews

These days, the keyboard is mightier than the sword—how do you respond when your spa gets cyber-slammed?

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Sticky Situation: No-Shows

Have you ever dealt with repeat-offender flakes for clients?

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Sticky Situation: Tipsy on Arrival

Have you ever had guests get a little too relaxed prior to a waxing service?

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Sticky Situation: Instant Deal Gone Awry

What do you do when your limited-time spa treatment deal attracts an unexpectedly big response?

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Sticky Situation: The Overly-Undressed Client

In this new weekly column, we present real-life day spa disaster scenarios, and reveal how pros dealt with each crisis.

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Sticky Situation: Guests Getting Too Tipsy at the Spa

In this new weekly column, we present real-life day spa disaster scenarios, and reveal how pros dealt with each crisis.

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Sticky Situation: A Sick Therapist

In this new weekly column, we present real-life day spa disaster scenarios, and reveal how pros dealt with each crisis.

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Sticky Situation: Spa-Goer on the Lam

In this new weekly column, we present real-life day spa disaster scenarios, and reveal how pros dealt with each crisis.

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Sticky Situation: Nitpicky Clients

In this new weekly column, we present real-life day spa disaster scenarios, and reveal how pros dealt with each crisis.

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SPA MARKETING: Mothers Day vs. Father's Day

When it comes to Mother’s Day and Father’s Day promotions, there is no favorite parent. Learn to execute seamless marketing plans that will perform double-duty for both holidays.

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