Carrie Borzillo

Spa Marketing: Charity Partnerships

The benefits of charitable giving in the business world are twofold: They’re good for the soul and for building your brand. Here’s how three spa pros have leveraged charity partnerships to boost their spas’ profiles.

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Sticky Situation: Pop Goes the Client

How would you stop a chronic gum-popper?

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Sticky Situation: A Rowdy Bunch

What do you when a group's good time becomes disruptive to other guests?

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Sticky Situation: The Unhappy Client

What do you do if your client is just not happy with their treatment?

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Sticky Situation: The Early Bird

How do you accommodate clients that arrive a bit too early?

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Sticky Situation: The Cold Shoulder

What do you do when your spa's chilly temperature makes for an unpleasant client experience?

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Sticky Situation: The Unprepared

What's your policy on pre-treatment prep?

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Sticky Situation: The Rude Client

How do you handle those clients who left their manners at home?

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Sticky Situation: Feeling the Burn

How do you cool down clients who are feeling the heat from super-hot wax treatment?

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Sticky Situation: Loudmouthed Clients

Do guests ever unwittingly disturb the peace and quiet at your oasis?

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