Carrie Borzillo

Sticky Situation: Membership Cancellations

What do you do when a client cancels their spa membership before their contract is up?

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Sticky Situation: Turning a Sampler Into a Buyer

How do you transform a chronic product sampler into a buyer?

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Sticky Situation: The Non-Tipper

What do you say to a client who doesn't leave a tip?

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Sticky Situation: The TMI Twosome

What do you do when a couple shares TMI during a couple's massage?

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Sticky Situation: The Uneasy Client

How do you help put a client at ease in the treatment room?

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Sticky Situation: Instant Termination

When is it right to instantly fire a therapist?

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Sticky Situation: The Gender Dilemma

Your client books a male therapist, then changes her mind at the last minute. What do you do?

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Sticky Situation: Not-So-Supportive Staff

What do you when an employee bad-mouths a co-worker to a client?

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Sticky Situation: The Compensation Conundrum

How do you keep your unemployment reserve down?

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Sticky Situation: Employee Theft

Have you ever had an employee steal from you?

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