Carrie Borzillo

Sticky Situation: Severance Pay

When do you offer a departed employee severance pay?

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Sticky Situation: Mole Alert

What's your course of action when you spot an unusual lump or mole on a client?

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Sticky Situation: The Low-Tipper

How do you handle a client who leaves a noticeably low tip?

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Sticky Situation: Hardship Cancellations

What do you offer a client who cancels their spa membership due to a personal hardship?

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Sticky Situation: The Greedy Guest

What is your policy on free samples?

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Sticky Situation: The Toxic Employee

What do you do when an employee's bad attitude is out of control?

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Sticky Situation: Corrective Care Conversations

How do you tactfully suggest corrective treatments to clients?

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Sticky Situation: Suggesting a Homecare Overhaul

How do you suggest a complete makeover of a client's homecare regimen?

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Sticky Situation: The Superstar Employee

How do you tell your star staffer to stop over-delivering?

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Spa Marketing: Utilizing YouTube

How to create, market and optimize a dynamic YouTube video.

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