Carrie Borzillo

Sticky Situation: Call Off The Dogs!

How do you handle a client who constantly brings her unruly dogs to appointments?

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Sticky Situation: No Appointment? No Problem

What do you do when there's a booking error in your spa's appointment book?

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Sticky Situation: Deal Site Dilemma

How do you make daily deal sites work to your advantage?

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Sticky Situation: The Double Dip Mishap

What do you do when you accidentally double dip?

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Sticky Situation: Extra Extractions

What do you do when 60 minutes is not enough for a facial?

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Sticky Situation: Telltale Tipping

Do you get suspicious when an employee receives extra-generous tips?

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Sticky Situation: The Hard-Sell Turn-Off

How to handle a pushy staff member

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Sticky Situation: Severance Pay

When do you offer a departed employee severance pay?

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Sticky Situation: Mole Alert

What's your course of action when you spot an unusual lump or mole on a client?

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Sticky Situation: The Low-Tipper

How do you handle a client who leaves a noticeably low tip?

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