Bruce Schoenberg

Sticky Situation: Customer Complaints

How do you handle client complaints against a therapist?

 » 

Sticky Situation: The Combative Client

What do you do when a client sparks an argument with front desk personnel?

 » 

Sticky Situation: The Repeat Retail Returner

Do you have a solid retail return policy?

 » 

Sticky Situation: The Shoplifter

What do you do if you suspect a client stole something from your spa?

 » 

Spa Treatments: Tech-Busting Services

Savvy spas embrace innovative treatment methods to combat those technology-related maladies cropping up among today’s über-connected clients.

 » 

SPA MARKETING: Mothers Day vs. Father's Day

When it comes to Mother’s Day and Father’s Day promotions, there is no favorite parent. Learn to execute seamless marketing plans that will perform double-duty for both holidays.

 » 

‘Tis The Season to… Tweet, Like, Follow, Pin & Check In!

Seeking to better market your holiday offerings? Tap into the latest social media strategies.

 » 

Spa MANAGEMENT: Holiday-ify Your Spa Retail Boutique

Explore these quick ways to create a bottom-line boosting winter wonderland in your spa.

 » 

Syndicate content