Sticky Situations

Sticky Situation: The Unprepared

What's your policy on pre-treatment prep?

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Sticky Situation: The Rude Client

How do you handle those clients who left their manners at home?

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Sticky Situation: The Über-Connected Client

What do you do when clients can't seem to part with their cell phones?

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Sticky Situation: Feeling the Burn

How do you cool down clients who are feeling the heat from super-hot wax treatment?

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Sticky Situation: Loudmouthed Clients

Do guests ever unwittingly disturb the peace and quiet at your oasis?

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Sticky Situation: Bad Online Reviews

These days, the keyboard is mightier than the sword—how do you respond when your spa gets cyber-slammed?

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Sticky Situation: No-Shows

Have you ever dealt with repeat-offender flakes for clients?

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Sticky Situation: Tipsy on Arrival

Have you ever had guests get a little too relaxed prior to a waxing service?

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Sticky Situation: Instant Deal Gone Awry

What do you do when your limited-time spa treatment deal attracts an unexpectedly big response?

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Sticky Situation: The Overly-Undressed Client

In this new weekly column, we present real-life day spa disaster scenarios, and reveal how pros dealt with each crisis.

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