Sticky Situations

Sticky Situation: Membership Cancellations

What do you do when a client cancels their spa membership before their contract is up?

 » 

Sticky Situation: Free Ugrades

What do you do when you suspect an employee of giving free upgrades?

 » 

Sticky Situation: Turning a Sampler Into a Buyer

How do you transform a chronic product sampler into a buyer?

 » 

Sticky Situation: The Extra-Long Treatment

How do you handle massages that go longer than scheduled?

 » 

Sticky Situation: The Non-Tipper

What do you say to a client who doesn't leave a tip?

 » 

Sticky Situation: The TMI Twosome

What do you do when a couple shares TMI during a couple's massage?

 » 

Sticky Situation: The Uneasy Client

How do you help put a client at ease in the treatment room?

 » 

Sticky Situation: Instant Termination

When is it right to instantly fire a therapist?

 » 

Sticky Situation: Customer Complaints

How do you handle client complaints against a therapist?

 » 

Sticky Situation: The Gender Dilemma

Your client books a male therapist, then changes her mind at the last minute. What do you do?

 » 

Syndicate content