Sticky Situations

Sticky Situation: The Indiscreet Employee

What's the best way for a spa technician to discreetly inform the front desk of a blush-worthy waxing add-on without announcing it to the room?

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Sticky Situation: The Low-Tipper

How do you handle a client who leaves a noticeably low tip?

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Sticky Situation: Hardship Cancellations

What do you offer a client who cancels their spa membership due to a personal hardship?

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Sticky Situation: The Greedy Guest

What is your policy on free samples?

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Sticky Situation: The Toxic Employee

What do you do when an employee's bad attitude is out of control?

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Sticky Situation: Corrective Care Conversations

How do you tactfully suggest corrective treatments to clients?

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Sticky Situation: Suggesting a Homecare Overhaul

How do you suggest a complete makeover of a client's homecare regimen?

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Sticky Situation: The Superstar Employee

How do you tell your star staffer to stop over-delivering?

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Sticky Situation: Employee with an Ego

Do you have an employee with an ego problem?

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Sticky Situation: Client Stealing

How do you respond to a staffer stealing client names?

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