Management

The 25th Annual ISPA Conference & Expo General Session Line-up

The International SPA Association (ISPA) will present a host of high-profile keynote speakers at the 25th annual ISPA Conference & Expo at Mandalay Bay in Las Vegas, Nev. from October 19-21, 2015.

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Employee Incentive Programs: Proven Winners

Successful strategies for making employee incentive programs work for you and your staff.

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Undercover Clients

Used properly, secret shoppers help you curb complaints and secure rave reviews for your spa.

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Spa Management: A Show of Appreciation

Reminding staff of their value is not only the right thing to do—it’s a proven business strategy.

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Spa Retail: Gift Card Strategies

Experts share advice for new spa owners on gift card strategies for Mother’s Day and beyond.

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Spa Management: The Art of Relaxation

The National Sleep Foundation shares eight great tips to make your spa a relaxing environment

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Spa Management: The Power of Politeness

When it comes to etiquette, a little effort goes a long way.

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Spa Management: ROI Services

Are you prepared to make your ROIs be all they could be in 2014? A few tweaks might just do the trick

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