Slideshow: 2012 ISPA Conference & Expo

Another hot morning session was "What Planet Are They From?", in which president of Productive To The Max Ann Max discussed the importance of identifying and understanding generational differences. Max broke down the Boomer, Gen X & Gen Y segments, and distributed handouts detailing these groups' distinctive commonalities and differences.

Mel Kleiman, President of Humetrics and back to present for the second year in a row, led “Hire Education: How to Make An ‘A’ in the Course,” at which attendees gleaned sound advice on the human resource process, and Avinash Chandarana, who handles Group Learning and Development for MCI, gave a fascinating presentation entitled “Crossroads of Culture – How to Do Business Effectively in the Global Marketplace.” Chandarana shared many of the characteristics of global societies, and highlighted some of the cultural differences that can make managing multi-cultural staff a challenge.