Sticky Situation: Employee with an Ego

Do you have an employee with an ego problem?

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The Situation: "We had a massage therapist who had a bit of an ego and he took it into the treatment room," says Summer Langhorne, general manager of milk + honey in Austin, Texas. "It was more than just confidence. There was an arrogance about him that was off-putting to clients and we received complaints. We felt that he wasn't as client-focused as he should be."

The Solution: "We liked the guy and really wanted to work it out, but after three client complaints, three coaching sessions, and three warnings, we just had to let him go," says Langhorne.

Got a Sticky Situation to share? Email carrie.borzillo@gmail.com.